Every company and brand has its specific return policies. The same is true with Tesla, but our query has narrowed down to only Tesla Wall Charger or Wall Connector. So, what is the Tesla Wall Charger return policy?
Let’s learn about it in this article and better understand how to return it, in what condition it is eligible to return, and how much the refund fee is.
Also read: What does Flashing Red T Mean on Tesla Charger?
What Is The Tesla Wall Charger Return Policy?
The Tesla company is quite transparent about its return policies. However, before you return a Tesla product, you must also know its eligibility criteria and whether you can return it and get your payment back.
Eligibility Criteria For Tesla Wall Connector Return Policy:
Before returning any Tesla product, including the Wall Charger, you must have approval from the company. Without the approval, the product will not be processed.
- All of Tesla’s unopened and unused products can be returned to the Tesla warehouse within 30 days of receipt, but the time window for Wall Connectors and Mobile Connectors is wider. You can return them within 60 days of receipt.
- The opened but uninstalled products can also be returned.
The Wall Connectors in the following condition cannot be returned;
- Used
- Service-Installed picked by the customer from Tesla retailer regardless of installing status
- Missing original packaging
- Broken or damaged
Return Process:
To initiate the return process, sign in to your Tesla account, access the product details, which are mostly the email address and product number, and start the return.
If you purchased the Wall Charger or any other Tesla product via Apple Pay or as a guest, access your order details and begin the return procedure.
Tesla’s customer support team will review your request. If they approve the return, you will receive an email with a return shipping label which is pre-paid. Label the well-packaged product with this label tag and send it to the Tesla warehouse.
Customers who purchased a Tesla Wall Charger in person from a Tesla retail location should locate a Tesla Sales, Service, or Delivery Center.
You cannot return a product purchased in person through an online process. Additionally, these products must be returned to the locations mentioned earlier.
Refunds:
When a product is received at the Tesla warehouse, it is inspected for original packaging, usage, damage, or missing parts.
If all these are passed, then the refund process will start. The customers get their refund fee within 7 to 10 working days after the returned product is reviewed and inspected.
Opened and unused products are charged with 15% restocking fee. It is typically a percentage of the product’s price and will be deducted from your refund.
Be sure to check with Tesla’s customer service for the most current information on restocking fees.
Tips For Smooth Return Process:
You can easily return a product by following these tips beforehand;
Keep All The Documentation:
It is against the Tesla Wall Charger return policy to return a product without providing its order details.
It is important to keep the purchase receipt and be on the safe side; you should also have shipment confirmation and any other correspondence with Tesla regarding your order. It will help in making the return process easier.
Inspect The Tesla Wall Charger:
Upon arrival, inspect the Tesla Wall Charger for any defects or damage. If you find something’s off, contact Tesla’s customer support service immediately to avoid any complications that may hinder the return process.
Clarify Doubts:
If you have any doubts about the Wall Charger and its compatibility with your Tesla vehicle, reach out to Tesla’s customer service and clarify. Additionally, if any clause of the Tesla Wall Charger return policy is unclear, you can always contact the staff and get the answers.
Conclusion:
Returning a Tesla Wall Charger can be a hassle-free experience if you understand the company’s return policy and follow the necessary steps.
Whether you’re returning it due to a change of mind or a product issue, being informed will ensure you handle the process smoothly. Always check the latest information directly with Tesla to stay up-to-date on policy changes.
Frequently Asked Questions (FAQs):
Can You Remove The Tesla Wall Charger If You Move?
Yes, when moving out, you can remove your Tesla Wall Charger or Wall Connector. However, you cannot remove the cabling attached to it because you might damage the cabling while removing it.
Can You Install 2 Tesla Wall Chargers?
Yes, you can install at least four Tesla Wall Connectors in a single location to share the power intelligently. It is particularly useful if you own multiple Tesla vehicles or you share a residence with other Tesla vehicle owners.
How Long Is The Warranty On A Tesla Wall Charger?
According to Tesla Wall Charger return policy, if the Tesla Wall Connector is for normal residential use, then the warranty is 48 months, and if the Tesla Wall Charger is for normal commercial use, then the warranty is 12 months. The warranty for a Tesla product starts from the date of the invoice.
